![]() For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fees. ![]() You should submit a help ticket from Contact us once your decide to cancel the order. We offer full refund to your original payment method if the order is cancelled within 24 hours of your purchase. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. Please follow the instructions to process the exchange/return. Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Step 1: Please email our customer service representatives at to get a return authorization and return address. We do not accept returned items that were sent back directly without notifying us first. No restocking fee to be charged to customers for the return of a defective product The specific fee is based on the express company you choose. In other situation, consumer should be responsible for the shipping fee if asking for return. If the goods received are damaged or not correct, the consumer is not required to bear the shipping fee to return them. You are welcome to make an exchange as long as it is in stock or alternatively get a refund. If not, the buyer is responsible for all incurred fees and no refund will be issued. ![]() Online purchase made through can be returned or exchanged within 15 days from the delivered date.Īll return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging.
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